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The web page support.newlifepc.com had the following in the web page, "Welcome to our Support Center." I saw that the website stated " In order to streamline support requests and better serve you, we utilize a support ticket system." They also said " Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket." The meta header had osTicket as the first optimized keyword. This keyword is followed by Customer support system and support ticket system which isn't as important as osTicket.